Accessibility Statement

THL Holdings LLC and Trust Home Loan are committed to providing an optimal user experience for everyone. We have committed to achieving and maintaining full accessibility for all of our online properties and services, with the goal of making this website and its services accessible to people with disabilities wherever possible.

To achieve this, we have partnered with an independent web accessibility consultant to provide regular testing of our digital assets using assistive technologies, including but not limited to screen readers. This testing is performed to the standards defined in the Web Content Accessibility Guidelines (WCAG) version 2.1, Level AA criteria, bringing our sites into conformance with the Americans with Disabilities Act of 1990. All aspects of our sites — including our forms and policy pages — undergo regular testing against these WCAG requirements, which also provides conformance with the California Consumer Privacy Act accessibility requirements.

We have taken the following measures to support accessibility across our digital assets:

  • Included accessibility as an objective for our Design, UX, Marketing, Development, and Legal teams
  • Included accessibility considerations in our procurement and vendor selection process
  • Provided ongoing training for our Design, UX, Marketing, Development, and Legal teams
  • Conducted regular manual testing with assistive technologies across all digital assets
  • Incorporated feedback from users with disabilities into our testing and remediation process

    • Please be aware that our process of testing and remediation is ongoing. We test with multiple device combinations and a variety of assistive technologies. We strive to achieve the highest level of accessibility in all areas but understand that, due to the ever-changing landscape of the Web and the variety of assistive technologies available, occasional issues may arise for a particular user. Should this happen, please contact us at the email address below. Please specify the location and nature of the issue and we will respond in a timely manner and provide assistance.

    Our websites may provide links to companies and services outside of our organization, including matched Mortgage Loan Originators and their affiliated institutions. We encourage all parties in our network to maintain accessibility compliance, but we have no control over third-party sites and cannot assure their accessibility.

    We are committed to making the information and services on our public websites accessible to all users and will offer assistance when needed.

    Contact Us Regarding Accessibility:

    support@trusthomeloan.com